Text on your Desktop

We are currently working on switching over our virus protection systems. This can impact you. We are uninstalling the old system and installing the new system. At the same time, we are working on our inventory system. We are working to automate as much of the process as possible. While the installation is taking place, some text is put on your desktop. Normally, this will disappear after a few minutes. Unfortunately, for some users, the text is not disappearing. This is a temporary situation whilst we are doing the installation of the new software. Within a couple of weeks, this issue will resolve itself. However, if the text on your desktop bothers you, you can change that by changing your desktop. (This may need to be done with every restart).

Please note that we are changing our virus protection in order to be as fiscally responsible as possible.

For Windows XP

  • Right click somewhere on your desktop where there are no icons
  • Go to properties
  • Click on the desktop tab
  • Choose picture
  • Ok

For Windows 7

  • Right click somewhere on your desktop where there are no icons,
  • Click personalize
  • Select the theme you want
  • Then click on the red X to exit out
Again, this is a temporary situation. Once we have finished the entire installation, this situation will no longer occur.
If you have any questions, please feel free to contact the HelpDesk.

iTunes SPAM

We have a piece of SPAM that is currently making it through our filters. This is definitely SPAM. The message looks like it comes from iTunes. It claims to be a $500 credit, billed to Hilary Shandonay.

 

Do not click on the link. Delete this.

Thanks.

 

It looks like this:

HelpDesk Tickets

In order to more efficiently help you, we’ve set up a quick system for entering concerns with technology. This is a form (available at https://dearbornschools.org/helpdesk ) or by going to the Dearborn Public Schools Web page and clicking on Staff and selecting HelpDesk Ticket.

Why a form? This makes sure that we get the appropriate information to help you. For example, a teacher may be frustrated with a printer. Since we have a contract with a printing company, we forward Help requests to that company. However, that company needs the “A” number in order to follow up. Frequently, teachers don’t know that they need to include this number. What follows is frustration on many fronts. By using the form, the teacher is prompted for that information. That way, the frustration over getting the printer fixed is lowered.

Accounts

Periodically, we deactivate users who haven’t signed in for a period of time. Dearborn Public Schools utilizes email heavily. It is a professional expectation that all employees check their email regularly. In order to help keep our information current, we are currently deactivating users who have not signed into the system for 90 days.

If you have not signed into your account for over 90 days and can’t sign in, please contact the HelpDesk.

SPAM

Another SPAM message has made it through our filter. However, I have full confidence that no one will fall for this one (at least no one that read my email from November 15th).

See below for the actual SPAM message:

Notice that the email comes from somewhere that is not the district (in this case, cwc.ac.uk).

If you click on the link, you will be led to a Google Docs Form. We don’t use Google Docs to collect your password.

Always be suspicious of sites that ask for lots of information (like your user name, email address and password).

Distribution Lists in Outlook (Groups)

Distribution Lists are groups of individuals (or groups) that you want to email. If you find yourself emailing the same people repeatedly, there is a more efficient way to make that happen. Let’s say that you are working on a new project and there are 40 other teachers working with you. Instead of typing in the 40 other names every time you want to email them some information, you could create a Distribution List (group) and type in one email addess instead.

You can create a distribution list directly from the recipient list of the message but depending on your Outlook version and settings, you might need to take some additional steps.

 

Outlook 2010

 

In Outlook 2010, creating a Contact Group (as distribution list are called in Outlook 2010) from the recipient list of a message goes quite quickly;

1.Right click on a recipient in the message header in the Reading Pane.

2.From the context menu that pops-up, choose; Select All

3.Now that all the recipients are highlighted, press CTRL+C to copy them or right click on the selected addresses and choose Copy.

4.Open your Contact Group or create a new one via;

New Items-> More Items-> Contact Group

(or use the keyboard shortcut CTRL+SHIFT+L)

5.Press the “Add Members” button and select “From Address Book”.

6.Place your cursor in the field next to the “Members->” button.

7.Press CTRL+V to paste the copied addresses.

8.Press OK and the addresses will be added to the Contact Group.

 

You can repeat the steps above if multiple addresses have been added to both the To and CC fields.

 

 

You can easily copy addresses from a message in Outlook 2010.

 

Outlook 2007 and previous

 

The above trick will not work in Outlook 2007 and previous as the copy command there will only copy the listed names and not the actual underlying email addresses. Unless all these addresses have been added to an address list in your Address Book already, this will result in unresolved names.

 

You can still achieve the same via a slight detour;

 

1.Right click on the message in the message list and choose “Message Options…”. 2.In the “Internet headers” box at the bottom, scroll down until you see the list of email addresses for the To or CC field.

3.Select all the names and addresses but make sure you do not select the “To:” or “CC:” text itself (don’t worry about any extra spaces though).

4.Press CTRL+Copy them.

5.Open your Distribution List or create a new one via;

File-> New-> Distribution List

(or use the keyboard shortcut CTRL+SHIFT+L)

6.Press the “Select Members…” button.

7.Place your cursor in the field next to the “Members->” button.

8.Press CTRL+V to paste the copied addresses.

9.Press OK and the addresses will be added to the Contact Group.

 

Note: If you get an error when pressing OK and Outlook complains about not being able to resolve a contact, the issue is most likely caused by your system not allowing the comma ( , ) as a separator character. You can enable this option via;

Tools-> Options…-> button E-mail Options…-> button Advanced E-mail Options…-> option: Allow comma as address separator

 

 

In Outlook 2007 and previous, carefully select the addresses from the Message Options dialog.

 

This is cross posted on our Professional Development site as well.

https://dearbornschools.org/pd/troubleshooting/email-issues/distribution-list-in-outlook-groups 

Virus Protection Update

We are constantly working to improve the service and usability of our computers and our computer network. In the best of times, this can be quite a challenge. In financially difficult times, it is an even bigger challenge. Our best successes are things that you never know. Our best work occurs allowing you to continue to help students succeed. We understand that you don’t want to worry about the technology. You want things to “just work”. That remains our goal.

 

As part of our continued commitment to provide you with the best service and be good fiduciary stewards, we are changing our virus protection software.  In the past, we have used Trend Micro. Trend occasionally slowed down computers significantly. Trend is also quite expensive. Instead we will be switching over to AVG.

 

You should not have to do anything special. When you next start your computer, you may notice AVG installing. This is normal and a one time process. We are starting some computers to monitor the process so you may or may not see the installation happen.

 

We will be monitoring the effectiveness and use of AVG.

Email

We are currently experiencing intermittent email issues. No email is being lost, but delivery is delayed. You  may be experiencing issues where your Outlook client is having trouble connecting. We are aware of the issue and working on it.

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