Email

We are currently experiencing intermittent email issues. No email is being lost, but delivery is delayed. You  may be experiencing issues where your Outlook client is having trouble connecting. We are aware of the issue and working on it.

Passwords

Recently a SPAM email made it through our filters. In today’s world, we all need to be wise about how we use computers. If you went to the site in the email, sign into a computer and change your password to something different than what you entered on that site. To change your password:

  • sign into a computer
  • depress the keys CTRL, ALT, DELETE (all three at the same time)
  • Select Change a password
  • Enter your old password and then a new, different password twice.

 A quick note. We do have you change your password for security reasons a couple of times a year. However, this is set up so that you change your password when signing into a computer. We do NOT send you to a web page to change your password.

 

A little knowledge can help keep you safe:

  • Please see the posting from November 8th
    (http://blog.dearbornschools.org/technology/2012/11/08/phishing/)
  • URL’s will give you valuable information (a URL is a web address, it is what you type in to get to a web page- eg. http://www.google.com is the URL for Google). The truly important part is the .com (or .org. or .us) and the part before that.
  • Hovering over a link (without clicking on it) will reveal where the link is really going. For example, a link may say http://www.bankofamerica.com, but if you hover your mouse over the link (without clicking on it), it will reveal that the real link is http://www.iamstealingyourinformation.com. (Note that the bad guys have gotten even better at this and it will now frequently say http://www.iamstealingyourinformation.com/bankofamerica.com or something like that.)

With the Holiday’s approaching, more of these SPAM and Phishing issues will arise. Those who attempt to steal your information get better and better at this each year. It is important for you to learn to be safe.

Email & Printers

We are currently experiencing an issue revolving around printing and email. We are working on the issue. We will need to reboot a couple of servers to resolve the printing issue. This will also effect email temporarily. No email should be lost.

Functionality should return fully shortly.

Accessing MI-STAR from home

Some people have experienced trouble accessing MI-STAR from home. While we can’t support every different computer and computer set up that is out there, here are some things that you can. These are the things that most often help people fix their problem.

*Note that all of the links above open an additional tab and link to an external site. 

The steps for these vary based upon what type of computer that you have, what operating system, etc. However, please see the step by step directions below for some general guidance. These should help you  and give you very valuable tips on what to uncheck during the installation.

Adobe Reader Install

Adobe Flash & Shockwave updates

Phishing

Eastern Michigan University has issued a nice reminder about Phishing scams and SPAM. I’ve received permission from them to repost that information here.

With the holiday season upon us, we are seeing an increase in the volume and the quality of email phishing scams.  Phishing is an attempt, usually made through fraudulent email, to steal your personal information.

Phishing emails usually appear to come from a well-known organization and ask for your personal information, such as, credit card number, social security number, EMU ID or password. Some recent phishing attempts have gone so far as to use the EMU logos to give them “authenticity.”  Other phishing attempts may appear to come from sites or companies with which you do not even have an account.

In order for Internet criminals to successfully “phish” your personal information, they must get you to go from an email to a website. Phishing emails will almost always tell you to click a link that takes you to a site where your personal information is requested. Legitimate organizations (including the EMU IT Help Desk) would never request this information of you via email.

Here are some things to look for in an email that may indicate a phish:

 

  • Generic greeting. Phishing emails are usually sent in large batches. To save time, Internet criminals use generic names like “First Generic Bank Customer” so they do not have to individually type all recipients’ names. If you do not see your name, be suspicious.

 

  • Forged link. Even if a link has a name you recognize somewhere in it, it doesn’t mean it links to the real organization. Roll your mouse over the link and see if it matches what appears in the email. If there is a discrepancy, do not click on the link. Also, websites where it is safe to enter personal information begin with “https” (the “s” stands for secure). If you do not see “https”, do not proceed.

 

  • Requests personal information. The point of sending a phishing email is to trick you into providing your personal information. If you receive an email requesting your personal information, it is probably a phishing attempt.

 

  • Sense of urgency. Internet criminals want you to provide your personal information now. They do this by making you think something has happened that requires you to act fast. The faster they get your information, the faster they can move on to another victim.

You should change your passwords often. A good time is when you reset clocks. At that time, change your important passwords. Also, don’t use the same password for multiple sites. The most popular passwords are:

  1. password
  2. 123456
  3. 12345678
  4. abc123
  5. qwerty
You get the idea. Don’t use those. Good passwords should not be based upon a word. They should also include alpha characters, numeric characters and punctuation.

Advanced Tip: If you hover your mouse over a link (without clicking on it), it should show you the real URL that you would go to. (See below). Notice that there is no real name. Also note that holding the mouse over the link www.att.com/managemyaccount really leads to a totally different site (which I won’t type out here, but starts with issueswith….

Screen shot of SPAM Email

 

Hangin’ Out at Bryant

Chris and Troy had the opportunity to spend the day at Bryant Middle School. Ms. Shannon Peterson took us up on our offer to come to the school and hang out all day. Teachers can come down and get answers to their questions on using technology. Specifically, we focus on iLearn, iBlog and Promethean.

Here are just a few answers, tips, tricks, and solutions where we were able to help:

Promethean:

  • Creating a draggable copy of an item on a Promethean flip chart
  • Calibrating a Promethean Board
  • Putting a Timer on a Promethean toolbar
  • Scanning an item and placing it on a FlipChart page
  • Toolbar basics
  • Importing SmartBoard resources into Promethean
  • Editing SmartBoard resources in Promethean

iBlog:

  • Setting up an additional page on iBlog
  • Setting up an iBlog page to post from an iPhone
  • Connecting an iPhone to iBlog
  • Reestablishing a blog
  • Posting to a blog
  • Setting up a new blog
  • Adding Links to a blog
  • Adding categories to links on a blog
  • Deleting default links on a blog

iLearn:

  • Enrolling in an iLearn course
  • The basics of using iLearn in a classroom
  • Kids voting for President online
  • Sorting Student responses by last name
  • Grading student responses
  • Book reviews through iLearn
  • Students using Personal Dropbox to save files

Other:

HelpDesk

We are always looking for ways to be more efficient and to provide the best possible service. To that end, we have developed a HelpDesk Ticket. This helps us be efficient by making sure that we get all of the information that we need to help you. Quite frequently, some will email us “my printer won’t print”. This doesn’t help us very much as we don’t know where the printer is or what won’t print (is there a paper jam, does the printer not turn on at all, etc). In order to help with this, we’ve added the HelpDesk Ticket under the Staff tab on the Dearborn Public Schools Web page. This will allow you to fill out a form to receive assistance. The form helps collect all of the information that we need to help. We hope that you’ll find this HelpDesk Ticket easy and effective. Please below for a visual representation of the links.   We will continue to strive to make sure that we provide the best possible service for you and the students. Thanks.

Deleting Email

Our email servers are filing up. You can help.

This is where you can help. Simply delete your “deleted items”. [That’s right, when you “delete” something, it doesn’t really “delete” it. This is analogous to throwing something away in your kitchen trash bin- eventually you have to take the kitchen trash bin out to the garbage can. ]

Please follow these simple steps:

  • On Outlook 2003 –
    • Open Outlook
    • Right Click on the “Deleted Items” folder
    • Select “Empty Deleted_Items Folder”
    • Click “Yes”
  • On Outlook 2010 –
    • Open Outlook
    • Right Click on the “Deleted Items” folder
    • Select “Empty Folder”
    • Click “Yes”
  • From the Web Site-

Please note that this should be done weekly. However, right now is a crucial time.

{This would also be a terrific time to clean out your inbox, delete those items that you don’t need, and then delete your deleted items again.}

Thanks.

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